Support guy: Thank you for choosing (company name). My name is Sam, how may I help you this evening?

Me: Well, when I go to work for the day, I put my computer on standby. For the past few weeks, when I come back home and log on and then access the Internet, my connection is fine for a few minutes, then it suddenly drops, even though it says it's still connected.

Support guy: And then what do you do?

Me: I restart the computer and modem, log back on, and then I'm fine.

Support guy: And the problem is ...?

For whatever reason, I found that amusing and started snickering. However, Sam ultimately turned out to be helpful. He's getting a new modem shipped out, so hopefully, that will solve that.