I sent the following e-mail on Wednesday afternoon to one Jacqueline Cook, marketing director at Tucows:

For the past month, the 'dashboard' on Blogware has worked intermittently for me at best. It's been down for 12-hour stretches, and for days at a time.

 

There are all types of other technical problems making my blog an absolute pain to use.

 

Talking to others and the reseller, it's not just me.

 

Blogware or Tucows haven't posted one word of explanation about this totally unacceptable situation.

 

I'm flabbergasted you people want to toss away your reputation like this, but that's your choice.

 

When my current subscription expires, I'm moving on.

 

Bill Doskoch

Toronto, ON

Two business days and more than three hours later, not a word in response. Can you say "lack of customer service focus," Billy? Arggh, captain, I can.

Not that I get inundated with them, but if you've tried to comment to this blog in recent days and you haven't seen your comment appear yet, you haven't been censored.

The piece-of-shit Blogware publishing tool I'm using isn't letting me approve comments. This has been going on for more than a month.

Better to send me the comment as an e-mail and I'll put it in the text of the post. The addy link is at the upper right.

Still can't get into the control panel.

Take your time, Tucows. This has only been going on for weeks.

I can't really manage my blog right now because Blogware is having one of those afternoons.